At AVRA we are devoted to providing only the highest quality products. If in any case, your product is to be damaged or broken - any purchase will include a free one-time only replacement of the same product. If that product is out of stock, or no longer available, we will offer you an exchange of the same or lesser value jewelry.
Contact us at firstname.lastname@example.org to inquire about the exchange process. Please provide the order number and details of your concerns, along with images of the item - so we can continue to deliver on our promise of high quality jewelry. The only thing we ask of you is to cover shipping costs.
**Kindly note this warranty will not replace lost items.
Frequently Asked Questions
The name AVRA is derived from Ancient Greek mythology meaning ocean breeze/ aura. At AVRA we design our jewelry with an obsessive attention to detail. We strive to bring to life some of the sights, sounds and feelings of the Mediterranean while paying homage to the artifacts of Ancient Greece. Bringing back ancient design with a modern embrace.
Yes all Avra Artifacts pieces are waterproof. Our jewelry is made from premium quality 316L stainless steel with PVD vacuum coated 14k gold plating so our products will not rust, tarnish or turn your skin green.
Avra Artifacts are made from premium quality 316L stainless steel with PVD vacuum coated, 3 microns of 14k gold plating. Physical Vapor Deposition, or PVD, is a Vacuum coating process that produces a highly durable, polished finish.PVD coating does not tarnish and is more resistant to corrosion from sweat and water, having a substantially longer lifetime than regular gold plating. Advantages of Materials Used: Durability, Corrosion-resistant, Longer lifetime, Sweat-resistant, Waterproof, Tarnish-free
Please note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. However, if your order has not been shipped yet, please reach out at email@example.com with your order number.
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to AVRA. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, kindly reach us at firstname.lastname@example.org before your order has dispatched.
If you want to make any adjustments to your address, kindly reach us at email@example.com before your order has dispatched.
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may have already sent you order out. If you want to make any adjustments to your order, kindly reach us at firstname.lastname@example.org before your order has dispatched.
Shortly after placing your order, you will receive an email with your tracking information. You can use that link to check where your parcel is located. It may take a couple of days for the information to be updated, but you can always reach out to us at our customer service email email@example.com. Download the app "Shop: Package and Order Tracker" to have live updates on your order's whereabouts.
We recommend storing your AVRA Artifacts pieces in the micro fibre jewelry pouch they ship in. Store each piece individually to avoid scratching. The jewelry pouches are also great to use while traveling to protect your jewelry.For best cleaning, we recommend using a flannel cotton cloth or any micro fibre cloth to polish the jewelry to avoid scratching.
Just like any artifact, Avra Jewelry should be preserved and cared for. We've provided a microfibre pouch for you to store your jewelry in order to prevent scratching. Avra artifacts are made from premium quality 316L stainless steel with PVD vacuum coated 14k gold plating so our products will not rust, tarnish or turn your skin green. We give you durable, quality jewelry that you can wear proudly while exploring the world.
For Canadian customers, sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. Duties will not be charged. USA & International: For orders outside of Canada, duties and taxes may be applicable to your purchase. Please note that we do not collect these charges and have no control over them nor can we predict how much they may be. You are responsible for paying these charges should they occur. For more details you can contact your local customs authority. FOREIGN TRANSACTION FEES AVRA does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of AVRA. As we're based out of Canada, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.